Privacy Policy

Last updated:

1. Who We Are

This Privacy Policy applies to personal information collected through the Tendonherb website. We are the organisation responsible for that information under the Privacy Act 2020 (New Zealand).

Tendonherb
4151B Karamea Highway, Little Wanganui 7893, New Zealand
Phone: +64 21 225 4750
Email: online@tendonherb.site

2. Scope

This policy explains what personal information we collect, why we collect it, how we use and disclose it, how long we keep it, and your choices. It applies to visitors and users in New Zealand and elsewhere who access our website.

3. Personal Information We Collect

We may collect the following categories of personal information when you interact with our website:

• Contact information: name, email address, and message content when you submit our contact form.
• Technical information: IP address, browser type, operating system, referring URL, pages visited, and date and time of visits.
• Cookie and similar technology data: information collected through cookies, local storage, and similar technologies as described in our Cookie Policy.
• Communications: records of correspondence if you contact us by email or phone.

We do not intentionally collect sensitive information (such as health records) through the contact form. Please do not include medical details in your message unless necessary.

4. How We Use Personal Information

We collect and use personal information only where we have a lawful purpose connected to our functions or activities, including to:

• Respond to enquiries submitted through the contact form.
• Operate, secure, and maintain our website.
• Measure website performance and improve content (only where you have enabled analytics cookies).
• Measure advertising effectiveness (only where you have enabled marketing cookies).
• Comply with applicable New Zealand law and respond to lawful requests.
• Protect our rights, users, and systems from fraud, abuse, or security incidents.

5. How We Collect Information

We collect personal information:

• Directly from you when you complete the contact form or communicate with us.
• Automatically through server logs and optional cookies or similar technologies, subject to your cookie choices.
• From service providers that support hosting, analytics, or advertising, where those tools are enabled and configured on our site.

Where collection is not required by law, we rely on your consent (for example, contact form submissions and non-essential cookies) or on the information being necessary for our legitimate purposes, provided those purposes do not unjustifiably prejudice your interests.

6. Disclosure of Personal Information

We do not sell your personal information. We may disclose information to:

• Hosting, email, analytics, or advertising providers that help us run the website, under appropriate contractual or technical safeguards.
• Professional advisers where reasonably required (for example, legal or accounting advice).
• Regulators, courts, or law enforcement when required or authorised by New Zealand law.

We require service providers to handle personal information only for agreed purposes and in line with applicable privacy requirements.

7. Overseas Disclosure

Some service providers may store or process information outside New Zealand (for example, in Australia, the United States, or the European Union). Before disclosing personal information overseas, we take reasonable steps to ensure the recipient protects the information in a way that, overall, provides comparable safeguards to the Privacy Act 2020, or we rely on an authorised exception under the Act.

8. Retention

We keep personal information only for as long as needed for the purposes described in this policy, unless a longer period is required by law:

• Contact form data: up to 12 months after the last communication, then securely deleted or de-identified.
• Technical and analytics data: up to 26 months, then anonymised or deleted.
• Cookie-related data: as set out in our Cookie Policy.

9. Security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure, including:

• Encrypted transmission where supported (SSL/TLS).
• Access controls limiting access to authorised personnel.
• Periodic review of security practices and provider arrangements.

No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us promptly.

10. Your Rights Under the Privacy Act 2020

Subject to the Privacy Act 2020, you may:

• Request access to personal information we hold about you.
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Withdraw consent where processing is based on consent (for example, non-essential cookies or marketing), without affecting the lawfulness of prior processing.
• Complain to us or to the Office of the Privacy Commissioner if you have concerns about how we handle your information.

To make a request, contact us using the details in Section 1. We will respond within a reasonable time and in line with the Privacy Act. We may need to verify your identity before releasing information.

11. Marketing and Advertising

We do not send bulk marketing emails based solely on a contact form submission unless you have clearly opted in. If we use online advertising (including Google Ads), we will describe any related cookies or tracking in our Cookie Policy. You can limit ad personalisation through your browser and provider settings (for example, Google Ads Settings).

12. Children's Privacy

Our website is intended for a general audience and is not directed at children under 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child, contact us and we will take reasonable steps to delete it.

13. Automated Decision-Making

We do not make decisions with legal or similarly significant effects about you based solely on automated processing.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Complaints

If you have a privacy concern, contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz or by calling 0800 803 909.

16. Contact

For any questions or concerns about this Privacy Policy or our data practices, contact us at:

Tendonherb
4151B Karamea Highway, Little Wanganui 7893, New Zealand
Email: online@tendonherb.site
Phone: +64 21 225 4750